PREPARE FOR YOUR VISIT
On your first visit to our office, our receptionist will ask you to complete patient information forms. For you convenience, these forms are located under our patient forms tab to download, complete and bring prior to your appointment. The form on-line will not be saved, so please remember to print once completed.

Please note the questions we ask will provide our staff with essential data on your health and medical history. You will also be asked questions concerning your contact, insurance and billing information. There may be times when we will need to contact you, so please provide us with complete information, including a cell number and email address. Periodically, you will be asked to update your patient file in order to help us provide the best care and service.

REFERRAL NUMBERS
If your insurance company requires a referral for you to see a specialist, please work with your primary care doctor to secure the referral number before you arrive at our office. Following this procedure will help you avoid delays in waiting once you arrive at our office.

APPOINTMENTS
Office visits are scheduled by appointment by calling 281-358-1950. At times, unfortunately, emergencies and delays are possible. Should we ask you to reschedule your appointment, your patience and understanding is greatly appreciated. We make a sincere attempt to adhere to the office schedule as much as possible.

ARRIVAL TIMES:
For new patients please arrive 30 minutes prior to your appointment to fill out needed forms. Additionally, these forms can be filled out prior to your appointment on our site located on the Patients tab, under Patient Forms and if you have completed these initially please plan to arrive 15 minutes prior to your appointment. Please be aware that if you arrive 15 minutes or later after your scheduled appointment, we have the right to cancel the appointment, and reschedule it at your convenience.

CANCELLATION POLICY:
Should something arise where you are unable to make your scheduled appointment, please notify us as soon as possible so that we may reschedule your appointment for a more convenient time. A 24-hour notice is required for cancellation. Please note that if you miss an appointment you may be charged a no show fee.

NUCLEAR STRESS TEST/VENOUS ABLATION CANCELLATION POLICY:
An out of pocket fee of $250 will be charged for patients who do not show up for their scheduled nuclear stress test as well as the venous ablation. Furthermore, a 24-hour notice is required for any cancellations.

PRESCRIPTIONS
We ePrescribe most our of prescriptions directly to your pharmacy. Refills of existing prescriptions will be issued during normal office hours. In addition, since it is difficult to prescribe or authorize medications after office hours, we ask that you have your pharmacist call our office during our business hours.

FINANCIAL AND BILLING
We have made every effort to ensure our fees reflect the usual and customary fees for our general area. As with any professional service, our providers appreciate prompt payment for their services. We want to provide quality medical care at a reasonable cost and will discuss our fees and billing policies with you as needed. In addition, we urge you to discuss any personal financial problems with us so payment arrangements, acceptable to both parties, may be arranged. We participate in most insurance plans available in the area. Should you have any questions about whether we participate in your plan, a member of our office staff will be happy to help you.

As a service to our patients with insurance, our billing department will file all claims on behalf of the patient. Your health insurance is designed to help you meet the cost of medical services. In most cases, it is not designed to pay total fees. Each insurance policy and healthcare provider offers its own terms.

If you are unsure of your policy coverage, please call the 1-800 number listed on the back of your insurance card or visit your insurance company’s website. Please keep in mind that we cannot hold another party responsible for payment of services that you obtain. This applies to insurance companies, as well as to other parties, who you believe may be responsible for payment of your bills. We ask you to be responsible for the full payment if you are not covered by insurance plans for which we are providing. If you would like to pay your bill or if you have any questions regarding billing information please call our office or email us at Billing@tcahouston.com.

For more information about the health insurance plans we accept please visit Accepted Insurances.

 

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